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Thank You for Your Interest in Boss Industries, LLC.
As opportunities throughout the company become available, we'll post them for you to view. Check back often for new opportunities.
As an Equal Employment Opportunity and Affirmative Action Employer, BOSS Industries is committed to working with and providing reasonable accommodation to applicants with physical and/or mental disabilities. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act (ADA) and certain state or local laws.
BOSS Industries current job listings are below:
ASSEMBLY MECHANIC I
Assembles fabricated parts at floor stations, installs components on vehicle chassis, or assembles kits. Uses hand tools and power tools to assemble units according to product specifications, bills of material, mechanical and electrical diagrams. Identifies units that fail test or tolerance levels and repairs, as necessary. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. May require exercising independent judgment. Self-Motivated, trainable, and eager to learn. Applicant must be able to analyze and evaluate current processes and look for areas of improvement. Responsibilities include, but are not limited to, the above.
Requirements
- No prior experience necessary.
- High school diploma or equivalent required.
- Must have basic mechanic’s hand tools.
- Able to lift to 50lbs.
Benefits
- Health Insurance (Medical, Dental & Vision)
- Company Paid Life Insurance with AD&D
- Retirement Plan 401(k) Traditional and/or Roth + Company Match
- Paid Time Off (Vacation, Sick, and Holidays)
- Training and Development
Email your resume to HR@bossair.com
Customer Service Representative
Position Overview:
This service professional will be responsible for providing support for customer service-related field issues, in-house service, and customer warranty support. They resolve product or service problems by clarifying the customer’s issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Primary customer support will be conducted over phone, email, and other forms of communication from corporate office. Although intent is to resolve all customer issues immediately, certain scenarios require localized customer field visits from time to time. This position will on occasion require localized travel to field locations to assist customers with equipment and fulfill warranty work. Customer Service Representative will document and maintain all records of support for future service and training purposes.
Essential Duties and Responsibilities:
- Handles customer phone and email requests in a thorough, timely, and professional manner.
- Creates and maintains customer service records to document suspected issues, along with root cause, and the fix implemented.
- Process orders in BOSS ERP system for any parts required for Service calls.
- The position is be empowered to work along with Service Manager and associated Regional Sales Managers to make decisions striving for customer satisfaction while being cognizant of the best interest of BOSS Industries.
- Occasionally localized travel is required.
- Assist in the evaluation and repair of customer returned products.
Qualifications / Competencies / Position Requirements:
- Knowledge, Skills, and Abilities:
- Self -Motivated, coachable, and eager to learn.
- Oral, written, and telephone skills with strong interpersonal skills.
- Electrical and mechanical aptitude for learning system functionality.
- Proficient in Microsoft office & PDF. Minimum 40 WPM.
- Ability to work proficiently with hand and power tools.
Education and Experience:
- Requires High School Diploma or equivalent required.
- Air Compressor or small engine experience a plus.
- Multi-line phone console experience a plus.
- ERP system (MAS200, Sage, etc.) experience a plus.
Salary and Benefits:
- Salary will be commensurate with experience.
- Health Insurance (Medical, Dental & Vision).
- Retirement Plan 401(k) Traditional and/or Roth + Company Match.
- Paid Time Off (Vacation, Sick, and Holidays).
- Company Paid Life Insurance with AD&D.
- Excellent training and development.
Travel:
Localized travel
Screening Requirements:
Offers are contingent upon a completed motor vehicle report confirming an insurable driving record, successfully passed a pre-employment drug screening, and passed a criminal background check.
Position is subject to random drug and alcohol screening.
Email your resume to HR@bossair.com
Customer Service Representative with Field Support
Position Overview:
This service professional will be responsible for supplying support for customer service-related field issues, in-house service, and customer warranty support. They resolve product or service problems by clarifying the customer’s issue, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution. Primary customer support will be conducted over phone, email, and other forms of communication from corporate office. Although intent is to resolve all customer issues immediately, certain scenarios require customer field visits from time to time. This position will require overnight travel to field locations which will often require multiple day’s stay to assist customers with equipment and fulfill warranty work. Customer Service Representative will document and maintain all records of support for future service and training purposes.
Essential Duties and Responsibilities:
- Handling customer phone and email requests in a thorough, timely, and professional manner.
- Overnight travel via both flying and driving is required, possibly without advanced notice.
- Representing BOSS in a professional manner in the field, to positively impact our customer service after the sale.
- Create and maintain customer service records to document suspected issues, along with root cause, and the fix implemented.
- Will assist in the evaluation and repair of customer returned products.
- Process orders in BOSS ERP system for any parts required for Service calls.
- The position will be empowered to work along with Service Manager and associated Regional Sales Managers to make decisions striving for customer satisfaction while being cognizant of the best interest of BOSS Industries.
Qualifications / Competencies / Position Requirements:
Knowledge, Skills, and Abilities:
- Self -Motivated, coachable, and eager to learn.
- Oral, written, and telephone skills with strong interpersonal skills.
- Electrical and mechanical aptitude for learning system functionality.
- Proficient in Microsoft office & PDF. Minimum 40 WPM.
- Ability to work proficiently with hand and power tools.
Education and Experience:
- Requires High School Diploma or equivalent required.
- Air Compressor or small engine experience a plus.
- Multi-line phone console experience a plus.
- ERP system (MAS200, Sage, etc.) experience a plus.
Salary and Benefits:
- Salary will be commensurate with experience.
- Health Insurance (Medical, Dental & Vision).
- Retirement Plan 401(k) Traditional and/or Roth + Company Match.
- Paid Time Off (Vacation, Sick, and Holidays).
- Company Paid Life Insurance with AD&D.
- Excellent training and development.
Travel:
- Ability to travel as required for the role, up to 25% of the year. Monday through Friday travel only.
- PSA Pre-check cost is reimbursed.
Screening Requirements:
Offers are contingent upon a completed motor vehicle report confirming an insurable driving record, successfully passed a pre-employment drug screening, and passed a criminal background check.
Position is subject to random drug and alcohol screening.
Email your resume to HR@bossair.com
